At Saving Tariff Ltd T/a Energy Tariff,  we take great pride in providing the greatest customer service here.

We are sorry you have a reason to complain.  In the event that something goes wrong, we want to work with you to reach a resolution that you’re satisfied with.

How to complain 

 STEP 1:
  • Feel free to call us at 0141 628 9443 to get in touch with us in the first instance. 
  • Email: 
  • Post: 5 Alder Road, Glasgow, Scotland, G43 2UY
Please provide us with your name and complete contact information—including your phone number and email address—as well as a detailed explanation of your concerns and the results you intend to attain.
STEP 2: 

Your complaints will be investigated by our Quality Assurance Team, and we’ll work to find a solution for you within 10 working days. We will record your complaint and provide you with a specific reference number in case you need to get in touch with us again. 

If we need to get in touch with a third party, like an energy provider, It can take us a little longer to respond to you. We will keep you informed of our efforts and the expected date of resolution

Please be aware that your complaint may not reflect to Energy Tariff services if it concerns a supplier. We might be able to file a complaint on your behalf, depending on the details. we may then refer you to them by providing you with relevant contact details.  

STEP 3: 

After the investigation is complete, we will send you a review of our decision or speak to you on call. If you disagree with this decision, we will review it again, so please allow up to 10 days.


If the complaint is not resolved

It is our intention to always resolve complaints quickly, without the need for our customers to escalate issues. However, If you’re a micro business and we haven’t been able to resolve your complaint within 8 weeks, or we can’t agree a way forward with you, we’ll let you know and send you a deadlock letter. You may choose to escalate this to the Ombudsman for them to take a look. Ombudsman’s services are impartial and free.

Ombudsman’s Contact Details  

Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

Phone: 0330 440 1624